The challenge for a shoe cleaning service
Customers write on WhatsApp at all hours, and every case needs the same details and photos of the shoes before anyone can reply. Answering quickly depended on someone keeping an eye on the phone.
The solution: a WhatsApp AI assistant
An AI assistant replies on WhatsApp from the first message, with the business's prices and rules, and collects each case with its photos. When a conversation shouldn't be handled by the assistant alone, it hands it to someone on the team and sends an alert. The owner sees and answers every conversation from a web dashboard, and the same system follows up with customers who said they would come by.
The result
A CRM with AI-powered replies that works in the business every day: the assistant handles WhatsApp and the owner manages every conversation from their own dashboard.